Support Services
ComActivity support is built from the ground up to deliver best-in-class user experience, and to proactively work to build knowledge within your team.
One-point-of-contact
Logging support issues with ComActivity is straightforward – with a single point of contact, timely and personal, you will be kept up to date with progress of the support query throughout its investigation and resolution.
Build self-sufficiency
Once you engage with our team, they will continuously monitor and identify knowledge gaps with your end-user team, and proactively work to fill these gaps through education and training to ensure your team can be as self-sufficient as possible over time.
ComActivity know that once you have implemented a solution you need to have confidence in your future support engagement with us.
Customer-centric support approach
We commit to put you at the centre of our support approach and build a flexible support option that addresses your business needs. We also commit to providing consistent, skilled business and technical resources throughout the duration of your support engagement.
ERP specialists
Our support offering bridges that gap between knowledge of your business, and knowledge of the Infor M3 ERP system.
ERP Support
- Years of Infor Applications experience
- Specific knowledge of your Business
- Speedy resolution of issues
Reliable, flexible plans
- Guaranteed response times – 15 minute first response
- Ability to step-up or step-down support level
- Accumulate unused hours to be credited elsewhere
- Volume discount
Support level - optimised for you
- Number of issues logged per month
- Ratio of Level 1/Level 2 logged issues
- Number of users
Get to know our support team
ComActivity’s tightly-knit support team is highly-regarded by our customers because they take the trouble to own issues and see them through to completion. You can learn more about how they do this, for our Infor customers here.
Support technology landscape
We focus on what you need
The cornerstone of our support approach is understanding your business, taking ownership of your support issues, and leveraging the deep knowledge within our team. We have a flexible service offering with configurable scope, technology, service hours, SLAs and pricing models.
- One team approach
- 24/7 or 8/5 support
- 15 minute first response time
- 6000+ cases solved every year
- Proactive ownership of your issues
- Modular service catalog
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