Solutions |
Customer & Sales Management

Effective customer and sales management is a critical part of the supply chain

Effective customer and sales management is a critical part of the supply chain – problems in these areas quickly affect the bottom line. Complexity and inefficiencies can cause costly errors, repel customers and lose sales. The Customer and Sales Management systems need to link back seamlessly with other parts of the supply chain system to ensure that you can tightly meet demand.

Customer Management

Business systems should enable customer service people to do their job – provide good service to customers. Service people need quick and reliable access to a broad range of information including stock availability, delivery schedules, and even the customers they are talking to. ComActivity delivers solutions that will dramatically enhance the customer service experience for both employees and customers. Our technology makes it easy to give customer service representatives the ability to make on-the-spot decisions according to tightly defined business rules. In addition, the web-based nature of the software means that you can actually “out-source” some of the work to the customers themselves.

Sales Management

Running a lean business means you want to ensure that your supply chain can closely match the supply of products to match the demand, without building up excess stock. Your sales management systems need to give a clear view into sales performance and profitability so that you can not only respond to changes in demand, but also take a proactive approach to forecast demand with accuracy.

ComActivity Customer and Sales Management Solutions

Perhaps more than in any other part of the supply chain, your customer and sales management need to be integrated completely with your supply chain systems. ComActivity are experts in the supply chain. Our solutions provide a simpler interface to your existing powerful, yet complex ERP systems. We will provide customer and sales management solutions that are more streamlined and efficient – they will use fewer screens and provide greater visibility into your information. We will also ensure they link smoothly with other parts of your systems so that you can deliver on service and product commitments while maximising profits through dramatically improved efficiencies.

Our software solutions include: